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Managing your DeskDirector Subscription

Niamh Ferns Updated by Niamh Ferns

License Tab Overview

The Account tab under your DeskDirector Admin Portal gives a breakdown of what your subscription comes with.

For example, if you want to use custom domains for your DeskDirector instance, you can head to the Admin Portal and navigate to the License page, then confirm if you can use a custom domain with your account.

For ConnectWise/Autotask partners, this will be under the Account page instead.

If there are features you want to use, and they're missing from your Admin Portal, this is the best place to check to confirm if your subscription comes with the feature or not.

How to Update Payment Details

Updating the credit card tied to your DeskDirector account can be easily done from the account tab, too. Click on the Update Card button, and you will be directed to our payment gateway to update your details directly.

How to Add Optional Features

If there are optional features you want to add to your DeskDirector instance, like BiggerBrains Office Courses, you can also do this from the Account tab.

Click on the Optional Features button on the main page, and you will see a page that looks like this:

Legacy Subscription Interface:

Enable the features you want, then click on "Change Subscription", and you're good to go.

Keep in mind that these optional features are charged monthly in addition to your subscription plan.

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