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Office Hours

Niamh Ferns Updated by Niamh Ferns

Overview

Office hours are used inside the DeskDirector Portals to determine when your company is open and closed for business each day. This setting can be changed in the Admin Portal under System > Office Hours. In this page, you can set the Country, Region and Timezone for your company as well as the time and days your business operates. You can also create holidays specific to your business's location.

Office Hours Use Case:

  • The local time and timezone based on the timezone set under Office can be used and referenced in email templates.
  • The call-back feature of Chat gets triggered when a user initiates one outside of the set office hours.
  • Office hours are accessible through the DeskDirector API and can be used in automations.

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