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Microsoft Teams App - Common Issues

Niamh Ferns Updated by Niamh Ferns

Microsoft Teams App Troubleshooting

"I'm getting an error saying 'No Service Provider Found'."

When initialising the DD Teams app, you may encounter the following message: "No Service Provider Found". This error prompts you to contact your service provider to enable Microsoft Teams' integration feature for you. This issue usually arises when attempting to set up the Client Portal mode for your clients' teams, and their Azure Active Directory (AAD/Entra) tenancy hasn't been linked to one of the companies in DeskDirector in the TECH mode.

To resolve this issue, follow this documentation.

"I'm running into a loop when trying to install the Teams App"

You may be experiencing an installation loop issue with the DeskDirector Teams app. That is, despite trying to install, you are repeatedly prompted to install the portal app.

We found that there is a significant delay from when the DeskDirector Teams app is granted permission to when you can install successfully. It may take up to a day or two for Microsoft Teams to unblock the app’s notification bot, which is required to set up the app. Please wait for 24 to 48 hours and reinstall the app as suggested below.

The issue may occur if the bot has not been installed before setting up the integration. The bot's installation is a prerequisite for successful integration setup:

  1. Uninstall and Reinstall the DeskDirector Teams app: Navigate to the team where the app is being installed. Go to Manage team under the ... menu to the right of the Team's name. Under the Apps tab, find the DeskDirector app and uninstall it.
  2. Install the DeskDirector Teams app to a team: Reinstall the app to a team's channel. Make sure to install both the tab and bot. The default install button should include both components. Do not install the tab without the bot.
  3. Check for Bot Installation: After reinstalling, the bot should be set up automatically in the background. Upon successful bot installation, you should receive a welcome message.
  4. Set Up the Integration: Once the bot is installed, proceed with the integration setup.

Please refer to the installation guide screenshot for a visual reference: Installation Guide.

If the issue persists after following these steps, please contact our support team for further assistance.

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