Troubleshooting
Troubleshooting via Web Developer Tools
This article covers how to troubleshoot issues from the networking tab and how to generate an HAR file when receiving support from the DeskDirector product support team.
Permissions & Access - Common Issues
Find out how to resolve some of the common permissions and access issues you may run into with DeskDirector.
Contact DeskDirector Support
How to contact DeskDirector support.
Troubleshooting DeskDirector Connection Issues
Many of our clients use a PSA integration that is hosted on-prem. When this is the case, DeskDirector will need to be allowed through your firewall in order to access your PSA instance. This article explains how to add a firewall exception for DeskDirector.
Desktop Portal - Common Issues
In this article, we go over diagnosing and narrowing down on Desktop Portal issues you may run into when using DeskDirector.
Contact & Service Agent Impersonation
In this article, we go into how to impersonate contacts and service agents. Impersonation provides a powerful and simple way to see from your end users perspective without having to change or exchange passwords.
Approvals - Common Issues
In this article, we dive into some of the common issues people run into with the approvals system in DeskDirector and how you can address them.
Microsoft Teams App - Common Issues
Here we cover some common issues with the Microsoft Teams app for DeskDirector.
Email & Email Delivery - Common Issues
Every now and then, you or your customers may encounter issues with DeskDirector's email delivery system. You can easily troubleshoot such issues using the "Delivery History" section of the admin portal. This section contains logs of every emails sent from our system, including delivery attempts that failed.
Login & Authentication - Common Issues
This article covers troubleshooting for common authentication and login issues in DeskDirector
DeskDirector Desktop App - Installation Issues
This article covers troubleshooting common issues with the DeskDirector Portal desktop application.
