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Enable or Disable the 'Something Else' Option

Niamh Ferns Updated by Niamh Ferns

Enable or Disable 'Something Else'

For instances where a form/service type is not available for a user's specific request, we have the "something else" option available. This allows users to describe their issue and submit a generic ticket.

This option will be enabled by default. If, for any reason, you wish to turn this option off at a global level and leave your end users with the exclusive choices given by your service types and forms, you can quickly do so in your Admin Portal.

You can locate this setting in the Admin Portal under Client Portal > Global Settings > Features > General. Here, you can disable the feature globally by selecting the Disable Something Else support option checkbox.

You can also enable and disable this option at a company level and override the global setting via Client Portal > Accounts > "Select Company name" > Features > General. Scroll down, and you can set it for the company.

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