Generative AI
DeskDirector with Generative AI
This article will describe how to get up and running with AI in DeskDirector. AI in DeskDirector provides a powerful way to reduce workload on your service agents and provide value to your end users by allowing them to have their tickets resolved quickly.
Ticket Summary for TECH Portal
Here we cover the ticket summary feature available for users that want to make use of DeskDirector's AI offering. Ticket summaries allow your techs to review ticket details at a glance, rather than having to read through every single response.
Setting up AI Service Providers
AI service providers are the fundamental building block for your AI use in DeskDirector. Through service providers, you can add models of your choice, whether it be OpenAI, in your Azure tenancy, or with Google.
Microsoft Foundry for DeskDirector
This guide walks you through integrating Microsoft Foundry Agent Service with DeskDirector (DD) Tech and Client Portals. With this integration, you can bring your production-ready Foundry agents dire…
Knowledge Bases for AI Assistants
This article dives into knowledge bases in DeskDirector. Knowledge bases power your AI Assistants by providing them with information that they can use to assist your users.
Custom Tools for AI Assistants
Custom tools allow you to extend the functionality of your AI assistants. They allow you to create plugins for your AI Assistants through the OpenAPI spec.
AI Assistants in DeskDirector
AI Assistants provide a way to harness AI for frontline triage of tickets. This allows your users to get quick responses for simple issues rather than waiting around for an engineer. AI Assistants can also save your techs time by allowing them to focus on more complex work.
